Turbotax Online works only for current year (2014) taxes, and not for any other year. If you want to use TurboTax for a prior year return you will need to purchase the Desktop Version for each year that you need to file. You can do that at this link: You can download the Forms and Instructions free from the IRS web site at this link: In any event, you have to file the return by mail. The IRS does not accept e-file of prior year returns. Tip: If you prepare multiple years of prior returns, mail each one to the IRS in a separate envelope to be sure that each one is recognized as a separate tax return. People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses.

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Here are five guidelines: • Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English. • Be clear and state the answer right up front.

Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details.

Break information down into a numbered or bulleted list and highlight the most important details in bold. • Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up.

It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link. • Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for.

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Then, provide a response that guides them to the best possible outcome. • Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

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Personalized to your unique situation We ask questions to get to know you. Then, based on what you tell us, we'll search for every tax credit that applies to you.

Live expert answers by phone Live Expert Help. Our credentialed tax experts have answers for every situation and will always be there to guide you from start to finish. (Fees apply) Thousands of error checks You won't miss a thing, we'll double-check your tax return for accuracy before you file. Get tax deductions for your dependents We'll show you who qualifies as your dependent, and find tax-saving deductions and credits like the Child & Dependent Care Credit, Earned Income Credit (EIC), and child tax credit. Finish your state return faster Once you complete your federal taxes, we can transfer your information over to your state return to help you finish quickly and easily. (Fees may apply*) Go at your own pace—no appointment necessary Finish your tax return in one visit or do a little at a time. We automatically save your progress as you go, so you can always pick up where you left off.